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 DAC is back and JJTek Hosting Sucks View next topic
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DarkUnderlord
Paragon
Paragon


Joined: 01 May 2002
Posts: 2371
Location: I've got a problem with my Goggomobil. Goggo-mobil. G-O-G-G-O. Yeah, 1954. Yeah, no not the Dart.

PostPosted: Fri Apr 08, 2005 7:14 am Reply with quoteBack to top

[Community -> Update]

Now that I've finished re-installing the news database, Duck and Cover is open for business once again. Our hiatus for the past two days was because JJTek Hosting (our former hosts) are stupid. Initially, I contacted JJTek about the databaase errors people were getting in the forums re the "common word list" and "MYSQL_BIG_SELECTS". A similar error was preventing me from doing a complete database backup. In response, I received this e-mail:

From: "JJTEK Hosting"
To: "DarkUnderlord"
Subject: copyrighted material
Date: Mon, 4 Apr 2005 13:27:26 +0100

Hello,

You have been breaking our terms and conditions by using your site for file distribution.

We need your agreement that you will remove all the copyrighted material from your site. This includes all the video files (the Hitchhiker's movie trailer, everything in /downloads/trailers, etc.), and everything in /downloads/patches.
Once you have agreed to remove them the account will be re-enabled.

Regards

Customer Services
JJTEK Hosting

Seeing as the subject was "copyrighted material" and not "Breach of contract" my initial thought was it was all about the fact we had the Hitchhiker's guide movie trailer available for download, though I wasn't sure. At this stage, access to the "downloads" directory on site had been disabled but the site still worked. I made a post about this in the Management Forum basically asking what we'd do about it.

I also sent an e-mail off to JJTek asking for clarification: Were they complaining about the copyright or the fact we had downloads at all. Not more than a couple of hours after that, the site was pulled offline, all of our access to FTP was disabled and people were re-directed to a "this account has been suspended" message. I then got this e-mail in response to my query:

I apologise for not making the issue clear to you.

The issue is that you have been breaking our terms and conditions by using your site for file distribution. File distribution is not permitted with our Enterprise account and this is clearly stated on our website. Please see http://www.jjtek-hosting.com/hosting/enterprisepackage.php under 'Unlimited Data Transfer'.

JJTek are allegeing that we had inadvertently breached our agreement with them by offering a handful of files for download and that that constituted a "download server". We wanted our downloads however and so by that stage, we'd decided to move to a host that would allow us to keep them. Mr Teatime sent an e-mail to JJTek:

Hi, I see now you have disabled Duck And Cover. I understand you had disabled the downloads due to concerns of copyright issues, then the next thing I saw, the site was down. I would appreciate it if you could enable ftp, ssh and sql so we can make dumps and transfer the site to a different host. Since we were unable to make full backups of the site previously as we were getting error messages (another member of staff emailed you about this recently), which were host related problems, we need the FTP access to be able to transfer the site fully.
Thanks.

Their reply half an hour later:

We need your confirmation that the offending files will be removed before we can enable the site. The downloads were disabled due to contravention of our terms and conditions as file distribution is not permitted on our Enterprise account.

Teatime e-mails JJTek again:

We'll remove all the files from the site as we have decided to move to a different host. We need FTP access to get access to the site, to transfer it to the new host. We don't need the public site reenabled, just the FTP and so on so that we can download all the content and transfer it to the new host. This shouldn't take that long - a few days at most - and we will delete everything from your FTP once it's been transfered. Please let me know when we can access the FTP again to do this...

Teatime also gave them a phone call... and here's the kicker. JJTek decide to pull some of the worst shit I've personally experienced a host do:

Further to your telephone call today, I am afraid we have now been advised that we would be breaking the law by allowing you to download the numerous copyrighted files you have placed on our server. This includes downloads using ftp. The files are not in one folder, but are in many different locations spread around within your site's root folder. We therefore have no alternative but to delete the whole site from our servers. We can leave your database on the server and allow you access to back it up once we have deleted the other files.

JJTek were unable to provide us with a list of these alleged "copyrighted files" beyond the trailers and (arguably) patches even though it appears to be clear that there were able to identify a substantial number of them. They then deleted all the code I had created (and which therefore I owned the copyright of) as well as everything else. Fan Fiction, Fan Art... the whole lot. Gone. Keep in mind that all of this happened over about a 12 hour period.

Needless to say that pissed the hell out of me and of Teatime. As far as I'm concerned, JJTek have also breached their own terms and conditions by failing to give us adequate written notice:

13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so;

I'm also pretty sure they've violated a law or two by deleting *our* content without permission and without due notice that they were going to do so.We are now being hosted by much more sensible people on Sorcerer's Place who actually used to host us before we made the horrifying mistake of moving to JJTek.

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Stainless
Living Legend
Living Legend


Joined: 18 Apr 2002
Posts: 3035
Location: Melbourne, Futureland

PostPosted: Fri Apr 08, 2005 7:22 am Reply with quoteBack to top

How horribly lame. SUE SUE SUE!
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Ashmo
Respected
Respected


Joined: 03 May 2002
Posts: 82
Location: Germany

PostPosted: Fri Apr 08, 2005 9:12 am Reply with quoteBack to top

Actually it IS illegal. Even IF you violated their TOS and/or violated the copyright of the owners of those trailers (possible, though not very likely) and patches (very very unlikely) and those other files "spread across your website", that does not give them the permission to delete your property unless this is explicitly stated in their TOS.

I think their TOS is a bit slippery though, so one might be able to interpret it in the way they (hah! that 18 year old and his mom) did.
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Haris
Mamma's Gang member
Mamma's Gang member


Joined: 11 Apr 2004
Posts: 1086
Location: Sweden

PostPosted: Fri Apr 08, 2005 9:15 am Reply with quoteBack to top

They obviosly didnt count on bigger sites signing up on thier server. I bet they can get like 25 sites hosted that drag less amount of bandwith than dac.
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Wazza
SDF!
SDF!


Joined: 01 Sep 2004
Posts: 14
Location: Adelaide, South Australia - The murderer next door to DarkUnderlord

PostPosted: Fri Apr 08, 2005 10:13 am Reply with quoteBack to top

Make sure those motherless nobodys get what they deserve angry
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King of Creation
Righteous Subjugator
Righteous Subjugator


Joined: 20 Dec 2003
Posts: 5103

PostPosted: Fri Apr 08, 2005 3:10 pm Reply with quoteBack to top

I highly encourage everyone here to bombard every e-mail account of JJTek's with your assorted Goatse, Tubgirl, Lemonparty, etc.
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S4ur0n27
Mamma's Gang member
Mamma's Gang member


Joined: 01 Jun 2002
Posts: 15135
Location: Motherfucking Plateau

PostPosted: Fri Apr 08, 2005 3:20 pm Reply with quoteBack to top

Is fu.jpg featuring john okay too?

Edit : So DU, you lost all the code you've been working on in the past few months?
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Mr. Teatime
Righteous Subjugator
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Joined: 19 May 2003
Posts: 3340

PostPosted: Fri Apr 08, 2005 4:10 pm Reply with quoteBack to top

Luckily we had recent backups, so there's minimal loss of anything.
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Fez
Strider of the Wastes
Strider of the Wastes


Joined: 18 May 2002
Posts: 900

PostPosted: Fri Apr 08, 2005 5:29 pm Reply with quoteBack to top

It would be tragic if someone used the record of his address for some sort of mischief.

On an unrelated topic, I hear kids doing things like putting bricks through windows, tsk, such naughtyness!
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Haris
Mamma's Gang member
Mamma's Gang member


Joined: 11 Apr 2004
Posts: 1086
Location: Sweden

PostPosted: Sat Apr 09, 2005 12:10 am Reply with quoteBack to top

Erm, why is download database dissabled now? icon_confused2
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Mr. Teatime
Righteous Subjugator
Righteous Subjugator


Joined: 19 May 2003
Posts: 3340

PostPosted: Sat Apr 09, 2005 12:21 am Reply with quoteBack to top

See the thread in The Trash Can. Basically we have to repopulate the downloads, so if the database was online it would only link to broken pages.
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DarkUnderlord
Paragon
Paragon


Joined: 01 May 2002
Posts: 2371
Location: I've got a problem with my Goggomobil. Goggo-mobil. G-O-G-G-O. Yeah, 1954. Yeah, no not the Dart.

PostPosted: Sat Apr 09, 2005 12:35 am Reply with quoteBack to top

S4ur0n27 wrote:
Edit : So DU, you lost all the code you've been working on in the past few months?

As Teatime said, loses are minimal. In fact I'm pretty sure it's just the downloads. I've got a bunch of different backups of my code on my own localhost so even if we lost it all online here, I'd still be able to re-install it.

However, I owned the copyright to that code so them deleting it saying it's copyright is BS. That's one directory they could've left alone, along with the fan fiction and a whole bunch of other stuff. Hell, we're a fan-site for computer games, of course we've got images from those games online. Just like every other fan based web-site in existance.
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Adz
SDF!
SDF!


Joined: 09 Apr 2005
Posts: 1

PostPosted: Sat Apr 09, 2005 1:46 am Reply with quoteBack to top

They're also stealing aload of images from http://1and1.co.uk - their design also looks quite similar.

It may be mean but I may have *accidently* send the URL to the head of operationsos 1&1 to have a look at. I used to work at 1&1... I have a few contact on MSN icon_wink

hehe, I posted my review of this host at NMA and it's far from pleasing.

also admins of DAC - I have the full records from companies house about JJtek if you'd like me to email them to you smile

Yay for 18 year olds and their mothers!
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Fez
Strider of the Wastes
Strider of the Wastes


Joined: 18 May 2002
Posts: 900

PostPosted: Sat Apr 09, 2005 1:50 am Reply with quoteBack to top

A grand entrance to a forum if there ever was one.
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DarkUnderlord
Paragon
Paragon


Joined: 01 May 2002
Posts: 2371
Location: I've got a problem with my Goggomobil. Goggo-mobil. G-O-G-G-O. Yeah, 1954. Yeah, no not the Dart.

PostPosted: Sat Apr 09, 2005 4:24 am Reply with quoteBack to top

Oh the irony if we could get him in trouble for breach of copyright. Heh.
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S4ur0n27
Mamma's Gang member
Mamma's Gang member


Joined: 01 Jun 2002
Posts: 15135
Location: Motherfucking Plateau

PostPosted: Sat Apr 09, 2005 3:10 pm Reply with quoteBack to top

megatron could go and fist.jpg him for real at his house?
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Megatron
Mamma's Gang member
Mamma's Gang member


Joined: 19 Apr 2002
Posts: 7840
Location: The United Kingdoms

PostPosted: Sun Apr 10, 2005 9:07 am Reply with quoteBack to top

yeah i could print it off then staple it to his door lol i bet he wouldn't expect that icon_chew
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Stingraydev
SDF!
SDF!


Joined: 10 Apr 2005
Posts: 1

PostPosted: Sun Apr 10, 2005 10:48 am Reply with quoteBack to top

all i gotta say is, bout god dam time...I used this site for all it pwns joo gud icon_eyebrow
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Insane-Lark
Righteous Subjugator
Righteous Subjugator


Joined: 19 Apr 2002
Posts: 606

PostPosted: Sun Apr 10, 2005 10:52 am Reply with quoteBack to top

It might be more interesting & surprising if you omitted the jpg part, though I suspect there are laws against that unless it's consensual. I assume that was what Susan had in mind in the first place.
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Alexander
Strider Elite
Strider Elite


Joined: 08 Aug 2004
Posts: 968
Location: Hell

PostPosted: Sun Apr 10, 2005 7:19 pm Reply with quoteBack to top

Quote:
yeah i could print it off then staple it to his door lol i bet he wouldn't expect that


Or copy it to a 1.44 diskette and put it in his mailbox...

Stingraydev wrote:
all i gotta say is, bout god dam time...I used this site for all it pwns joo gud :eyebrow:


What!? English, please...
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