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Josh Sawyer on fan feedback
 
Josh Sawyer on fan feedback [ Person -> Interview ]
Posted by King of Creation Sun 02 May 2010, 5:03 AM
More info on Person: Josh Sawyer

Despite the fact that you are all a bunch of raving lunatics, Josh Sawyer still listens to some of the things you have to say.

What's it like working in a field where everything you put out is scrutinized by online fan groups, many of whom will trash or ooze about the game despite its faults?

You either get used to it or you don't. Some developers never get used to it and basically shut out/write off fan feedback entirely.

Throughout my career, I have felt that it is incredibly important to read and (when possible) respond to fan feedback. It helps professionally ground you and it forces you to defend your ideas to the enduser.

The challenge I sometimes face is getting past my initial aggravation at a person's tone to ask what their underlying concern is. But if I can do that, I usually find that they are reasonable -- even if I don't think I can make them happy.

Have a question for him? Ask it here.

What's it like working in a field where everything you put out is scrutinized by online fan groups, many of whom will trash or ooze about the game despite its faults?

You either get used to it or you don't. Some developers never get used to it and basically shut out/write off fan feedback entirely.

Throughout my career, I have felt that it is incredibly important to read and (when possible) respond to fan feedback. It helps professionally ground you and it forces you to defend your ideas to the enduser.

The challenge I sometimes face is getting past my initial aggravation at a person's tone to ask what their underlying concern is. But if I can do that, I usually find that they are reasonable -- even if I don't think I can make them happy.

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